Terms & Conditions

Warranties and Liability

The products supplied by New England Cabinetry are warranted against defects in materials and workmanship only to the extent the individual manufacturer’s warranty their product. No other warranty, whether express or implied, shall exist in connection with the sale or use of these products included any warranty or merchantability, or fitness for a particular purpose. The warranty begins from the date of purchase.

New England Cabinetry’s liability shall be limited to either the replacement of goods or credit of the purchase price and in no case shall New England Cabinetry be liable for incidental or consequential damages.

Some of the equipment New England Cabinetry sells requires technical knowledge and should be installed by professional installation companies trained and licensed in accordance with your local and state requirements. Many states require licensing to install electronic equipment in locations other than ones that would be considered for “self-installation”. It is the policy of New England Cabinetry to request that laws governing business be adhered to.

New England Cabinetry is not responsible for typographical errors, clerical errors, or omissions on its web site or within any of the installation manuals or cut sheets provided by the manufacturers and made available to you. Prices and specifications are subject to change without notice. Website registration does not automatically constitute the right to purchase at these prices. Quantities could be limited and subject to inventory availability. New England Cabinetry reserves the right to refuse any orders.

Returns

No returns, replacements or repairs may be made without prior written consent. Some replacement parts may vary from those originally supplied and are subject to availability.

Restocking Fee

25% restocking fee will be charged for all cancelled orders.

Storage Fees

$25.00 per day if not picked up or shipped within 5 business days of due date.  Fees will accumulate up to 2 weeks maxing out at $250.00.  Items will not be released until fees are paid in full.

Pricing & Billing

Payment Methods

Credit Cards

We accept MasterCard, VISA, American Express, and Discover through our online store. You may also order by calling 800-837-8175 and speaking with a representative. We accept these credit cards over the phone as well.

Credit Card Information

New England Cabinetry & Millwork currently accepts MasterCard, Visa, American Express. Our site is secured with 128-bit encryption. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.

Your credit card statement should show a charge from New England Cabinetry & Millwork.

Disclaimers

Painted Cabinets

Important Notes on Painted Wood Cabinets Please be aware that wood expands and contracts. This natural process, occurring on painted cabinetry will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinetry industry. The finish will still protect the surface, and the structural integrity of the joint will not be affected. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines. Joint lines also may occur due to the repeated impacts from normal everyday use. An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible. Discoloration All paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces, or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish. Important Installation Note It is extremely important that all base cabinets are perfectly squared during installation for proper drawer alignment. This should be verified prior to countertop installation.

Stained Cabinets

Important Notes on Stained Cabinets Solid wood will expand or contract with changes in temperature and humidity. Such conditions are not indicative of faulty materials or craftsmanship. In the winter, when temperatures fall or when humidity levels are low, contraction may cause a narrow unfinished line to appear on wooden cabinets. To blend these lines into the finished wood, apply pigmented furniture polish. Touch-up kits are available for purchase. Maintaining a consistent color is a common challenge in any industry using real wood because wood is a natural product that has inherently different colors. It is important to recognize these character differences and understand that every product made from real wood will vary slightly from cabinet to cabinet and even within a cabinet door or component. The Effects of Exposure to Light Exposure to light will change the color of real wood in a very short period of time. When purchasing any wood product, it is important to understand that the sample or display you are making your selection from may be aged. Therefore, it will represent what your cabinets will look like in time and will not represent what they will look like when factory new. Conversely, a freshly produced sample will match more closely your freshly produced cabinets but will not represent the way they look when aged.